Enhance Customer Experience with Dimcon Salesforce Service Cloud
An All-Encompassing Cloud Platform for Streamlining Customer Service Operations. From Case Management to Knowledge Management, Dimcon Elevates Your Customer Experience and Propels Business Success. Simplify Your Customer Service with Dimcon
DIMCON provides IT services and support to businesses, with a focus on Salesforce services. Salesforce is a leading customer relationship management platform that helps companies manage sales, customer service, and marketing activities. By offering Salesforce Sales Cloud and Service Cloud, DIMCON enables its clients to improve customer engagement and drive growth
DIMCON can assist with the implementation, customization, and ongoing support of Salesforce Sales Cloud and Service Cloud. With nearly a decade of experience in various domains, DIMCON has established itself as a dependable and reputable partner for businesses of all sizes. Whether you need assistance with a specific project or ongoing support, DIMCON is here to help
DIMCON can assist with the implementation, customization, and ongoing support of Salesforce Sales Cloud and Service Cloud. With nearly a decade of experience in various domains, DIMCON has established itself as a dependable and reputable partner for businesses of all sizes. Whether you need assistance with a specific project or ongoing support, DIMCON is here to help
Our Salesforce Service Cloud
Delight your customers with the superior support provided by Salesforce Service Cloud. This cutting-edge platform streamlines case management and provides omnichannel routing, ensuring that customers receive the help they need, when they need it. With powerful knowledge management tools and real-time analytics, your support team will be able to resolve issues quickly and effectively. Plus, the Service Cloud's chat and community features allow you to connect with customers in real-time, building strong relationships and fostering loyalty. Empower your support team with Salesforce Service Cloud and see the difference it can make for your business
Streamlines the process of handling customer support requests, providing a single location for agents to manage all customer interactions
Accelerated Financial Processes with Built-in Automation
Reduced exceptions with Machine Learning and AI Driven Analytics
Enterprise-Wide Accounting Platform as Single Source of Truth
Alleviated Complexity due to standardized Chart of Accounts, Data Model, Security & Controls, Business Processes.
Out-of-the-Box Functionality to handle multi-currencies, languages and accounting Standards.
Easy adoptability and scalability to accommodate Global Prescence with no added cost.
Reduced Financial Risk in Intercompany transactions with auto balancing feature.
Harmonized accounting data with Rich Operational Analytics
Empowers agents with the information they need to resolve customer issues quickly and effectively
Flexible integration with existing investments
Agile finance with an enterprise-wide accounting platform
Increased control with audit and reconciliation
Maximize efficiency with a standardized enterprise accounting rules engine
Deeper insight with analysis and reporting
Meet compliance requirements with single source of accounting truth for all external systems.
Comply with multi-GAAP accounting and industry accounting requirements with flexible configurations.
Store analytic information with accounting for reconciliation and reporting.
Integrate industry-specific systems or new acquisitions into the existing environment.
Harmonized accounting data with Rich Operational Analytics
Allows customers to find answers and connect with other customers, reducing the workload on support teams
Touch-less invoice validation, entry, and reconciliation.
Streamlined purchase order process with supplier directly performing acknowledgments, advanced shipping notices, and change requests.
Automated processing of supplier change-requests by tracking, routing, and approving.
Automated processing of supplier invoices with complete Purchasing integration.
Paying suppliers is easily managed through automation as well. You can manage various business requirements including centralizing payments from shared service centers. Cloud makes sure that you can comply with company payment policies and legal requirements with third-party payments, cross-currency payments, and other capabilities.
AI and Machine Learning embedded features such as
-Controlled Cash Outlays for availing dynamic discounts through early payment recommendations
-Supplier Qualification Management
-Controlled Cash Outlays for availing dynamic discounts through early payment recommendations
-Supplier Qualification Management
Automated Invoice processing and touchless Invoice Imaging solutions.
Automated Business processes for reducing fraud and preventing unautorized Payments through approvals and controls.
Improves internal and External Business relationships.
Harmonized accounting data with Rich Operational Analytics
Enables agents to work from anywhere, providing customers with support whenever and wherever they need it
Streamlined Expense Processing, Increased Compliance and Reduce Costs.
Well supported integration with various travel partners such as GetThere for work-related trips provides visibility to cost and policy limitations.
Automated audit and payment for expense reports
Automated and seamless Payments through Oracle Payables or through a third party by generating an xml output.
Supports Cash Expense, Advances, and Approvals.
Travel Authorization and Policies enforcement.
Extended Project and Tax Integrations
AMEX, MASTER, VISA AND DINER Card Integrations
Duplicate expense detection and prevention by monitoring corporate card charges, expense entry using online application, digital assistant, mobile device, or an ADFdi spreadsheet, recurring cash expenses.
Cash advances for travel planning.
Mobile integrations using native SMS, Slack, or Microsoft Teams on your mobile devices.
Mobile Applications for expenses in Apple
Allows agents to quickly access the information they need to resolve customer issues, improving first call resolution rates
Accelerated Financial Processes with Built-in Automation
Reduced exceptions with Machine Learning and AI Driven Analytics
Enterprise-Wide Accounting Platform as Single Source of Truth
Alleviated Complexity due to standardized Chart of Accounts, Data Model, Security & Controls, Business Processes.
Out-of-the-Box Functionality to handle multi-currencies, languages and accounting Standards.
Easy adoptability and scalability to accommodate Global Prescence with no added cost.
Reduced Financial Risk in Intercompany transactions with auto balancing feature.
Harmonized accounting data with Rich Operational Analytics
Dimcon's Sales Force Service Cloud Business Process
At DIMCON, we offer a comprehensive suite of Sales Force Service cloud that is designed to help you improve your sales performance and enhance customer experience. Our Sales Force service cloud services include
Procure to Pay
Dimcon's experts assess a business's current customer service operations and identify areas where the Service Cloud solution can provide the most benefit
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Dimcon works with the business to create a customized plan for implementing the Service Cloud solution, taking into account their specific needs and requirements
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Dimcon configures the Service Cloud solution to meet the business's specific requirements, including custom dashboards, reporting, and workflows
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Dimcon helps the business migrate their existing customer service data into the Service Cloud solution, ensuring a smooth transition.
Our Sales Force - Service Cloud Expertise
With Dimcon's expertise in Salesforce Service Cloud, businesses can enjoy the benefits of a cutting-edge customer service platform and a team of experts dedicated to their success. Whether you're looking to improve your customer service processes, streamline your operations, or enhance your customer service team's skills and knowledge, Dimcon has the experience and expertise to help
Service Cloud Consulting :
Our team of certified Salesforce experts can help businesses optimize their customer service processes and maximize their return on investment
Service Cloud Integration :
Dimcon can help businesses integrate their customer service operations with other key systems, such as customer relationship management (CRM) and enterprise resource planning (ERP) systems
Service Cloud Training :
Dimcon offers training and development services to help businesses and their customer service teams improve their skills and knowledge
Service Cloud Customization :
Dimcon can create custom solutions tailored to a business's unique needs, including custom dashboards, reporting, and workflows
Service Cloud Support :
Dimcon provides ongoing support and maintenance to ensure businesses can continue to drive results from their customer service operations
Service Cloud Training :
Dimcon offers training and development services to help businesses and their customer service teams improve their skills and knowledge
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